Jam tomorrow: a tale of disappointment

In the old days, students wrote or typed their essays, and submitted the results as physical objects.[1] The staff read the essays, marked them, and returned these self-same objects to the students, possibly even meeting them to discuss, clarify or build upon their comments. Vast quantities of paper were sacrificed, but broadly this system seemed to meet the needs of all concerned. Then, at some point in the early noughties, one of the minions (whose only job is to spoon liquid over the twitching body of the Creature) overstepped the boundaries of his job description, and the world of marking was changed forever.

The Creature, whose existence I infer from what I see around me in the university, is the malevolent controlling force that propels the institution along in ever-stupider directions: a vast, grub-like being that lives in the bowels of Senate House, covered with electrodes and feeding on despair. Suggest other explanations if you wish:none of them can explain all the quirks and details satisfactorily. Perhaps the Creature was relaxing after a hard Friday afternoon digesting a junior member of staff from Personnel, who had dared to point out that a three-hour meeting is at least two-and-a-half-hours too long; or perhaps Personnel no longer have meetings, but simply gather into piles to sleep. Either way, I sense that the Creature was itself drowsy and unfocused, luxuriating in the sensation of the fluid moving around its vat, eyes closed, tentacles relaxed. The electrodes that hook it up to (among other things) the university timetabling software were, I fancy, relatively quiet. This lulled the spooning minion into a false sense of security, and he spoke without considering the consequences of his actions.

Balthazar (Buffy, season three). Put tentacles where the arms are, the buttocks at the back and a load of electrodes on each slimy fold, and you have the Creature.

‘Minion,’ mumbled the Creature, who has never troubled to learn the names of those who serve him, ‘do you know how old I am?’

‘Nearly one hundred, Sire,’ replied the minion (let’s call him Gavin). ‘Your centenary is only a few years away. But everybody is living longer these days. I was reading on the internet the other day that–’ A tentacle flopped out of the vat, seizing Gavin by the face and arresting him in the middle of his (no doubt very tedious) sentence. ‘A moment, minion. What is … the internet?’

At the end of the ensuing conversation with the luckless Gavin, the Creature issued a mad decree: that all the world should be taxed that the university couldn’t consider itself modern (modern!) unless all written work was submitted, marked and returned online.[2] As the Creature’s decrees go, this is only mildly mad; my personal favourite is still the edict we had in 2008 to combat the financial crisis by buying cheaper pens. In theory, online submission and marking makes a lot of sense. Certainly it is a case of fixing something that wasn’t broken, but there are obvious advantages. However, in practice it has turned a pleasantly cathartic task into something that makes one chew one’s desk in frustration. The Online Learning Environment (which absolutely nobody refers to as ‘olé!’) is a joyless, counter-intuitive piece of crap. Having clicked through half a dozen screens to get to the blasted essays, each one appears in a window much smaller than one would like. The staff member can then mark up the text by attaching comments (slowly, laboriously) and scrolling through the paragraphs, fingers curled and wizened, all the time remembering that one’s New Year Resolution for the last four years has been to spend less time looking at screens. Marking up in this way isn’t anything like as quick or useful as (say) tracked changes in Word, and very often one simply gives up recording the more minor things. There is also no straightforward way to do detailed work, such as punctuating a sentence or suggesting words that could usefully have been removed from a paragraph, and the autosave doesn’t work properly and periodically tosses one out of the system without warning, like a crotchety bull tossing an inept matador out of the ring (olé!). Having read and marked an essay after a fashion, one is then required to give feedback under a set of meaningless headings, record one’s mark in several places, and then, exhausted, sweaty, and with a lingering sense of doubt that this exercise has achieved anything very much, move onto the next essay. Our marking system was, I suggest, developed by the same moron that put together the online ordering system for purchasing jam jars at my hitherto preferred jam jar emporium.

As I am fond of remarking in fits of false modesty, some can sing; some can dance; and some can make preserves. Happily, I can do all three (simultaneously if required). Making jam, jelly, curd and marmalade is, however, something I can do well. This not just any old jam, jelly, curd and marmalade: these are the finest fruit-based preserves known to man. Late summer is the time to make jam with soft fruit, and the point at which the season turns from autumn to winter is when I make jelly out of hard fruit such as quinces and crabapples.[3] January is for marmalade, because Seville oranges and bergamot (also called Marrakesh lemons, which I prefer as it’s in keeping with Seville oranges) are in season. Marmalade requires three categories of ingredient (fruit, sugar, and liquid) and I like to experiment with all of them. This year, for example, I am attempting three concurrent batches, the first of which contained Seville oranges, lemons, demerara sugar and six pints of ginger tea. One can only eat so much marmalade, and I give a lot of it away. After devouring the smashing orangey bit in the middle, people are often thoughtful enough to return the jars to me, but even so I thought it was high time I bought some more, and ordered forty-five online. That was a week ago, and the third batch of marmalade remains unmade, for reasons that will become apparent in what follows.

Jam jars arrive. The Seville oranges are looking a bit peaky, but I have time to make the marmalade on Saturday while Giant Bear is at a train thing.

Marmalade Tide! Seville orange peel is fairly tough and needs to be cooked down for around an hour, so while it simmered away, I tore open the faintly jingly box. There are my three racks of jars; there are the six ‘fancy’ jars I’ve ordered to give to people who are Extra Special; and there is the delivery note. However, like snake eyes, my jars have no lids.

I manage to scrape together a motley crew of jars and am jolly lucky not to have lost the whole batch. Naturally, I assume this lidlessness is my fault. I am also enraged, assuming that the fucking website has allowed me to order forty-five jars without generating an error message that alerts me to the fact that, while nobody would ever order jars without lids or lids without jars, the wretched things are sold separately, as if a restaurant suddenly started charging extra for plates, glasses and cutlery. I contact the company, apologise for my stupidity and ask them to rush me forty-five lids. They reply that no, the jars and lids are sold as a package: I have in fact done everything right. My lids have been omitted by their system, which understands lids and jars as two separate things (why, since the order does not?). They are very sorry and will have some lids sent out to me with all speed on Monday morning. I say, hilariously, ‘Jam tomorrow!’; am briefly cross that I can’t think of a joke about yesterday’s jam; muse fleeting on the chances that the same person is responsible for my delayed lids and the online marking system; and think nothing more of it.

Jam Jar Emporium: What kind of jars do you want?
Me: I don’t want jars. I have fucktons of jars. I want lids. GIVE ME LIDS!
Jam Jar Emporium: Great! Glad to hear you’ve got jars!
Me: The order number and the fact that I want some lids are in the subject line of the email.
Jam Jar Emporium: Super! [Is it?] What kind of lids do you want?
Me: I want lids that will fit my jars. I don’t care about the colour or pattern. [I was so cross that I almost quoted Joseph and the Amazing Technicolour Dreamcoat]. Any lids will do.
Jam Jar Emporium: What colour do you want?
Me: I literally don’t care.
Jam Jar Emporium: Right, but what colour do you want?
Me: Fine. Blue, please.
Jam Jar Emporium: We’re sold out of blue.

Just after breakfast, I receive an email that says my lids have been packed up and are on their way to me via courier. A nice man on a motorbike arrives with a jiffy bag that makes the right noise when I shake it, with my name and ‘OMITTED!’ scrawled on the outside in black biro. Recklessly, after dinner I email the Jam Jar Emporium idiot to say that my lids have arrived, and I prepare three pounds of fruit (Marrakesh lemons, limes and a couple of tangerines to bring it up to the required weight). The limes are teeny-tiny and full of pips, so this takes ages, but none of them have actually gone over, and it’s jolly satisfying to see it all bubbling away together. I’ve decided to make this batch with weak Earl Grey as the liquid, since Marrakesh lemons are what give Earl Grey its lovely smell, and for sugar I’m using honey. As I add it to the pan, I have the brilliant idea of immediately cleaning, de-labelling and sterilising the honey jars and pouring the brand new marmalade back into them. Accordingly, I sterilise these eight jars, plus another eight jars from the box. I count out the brand new lids, which are a fetching red with spots. Much like a heroine in DH Lawrence, the marmalade reaches its crisis eventually, and I ladle it into the jars. This is the moment at which I discover that the new lids are too fucking small.

Me: These lids won’t do.
Jam Jar Emporium: Don’t you like the colour?
Me: The colour is, as we have established, a matter of indifference to me. They won’t do because they are too fucking small.
Jam Jar Emporium: Are you sure?[4]
Me: Please find attached a picture showing both lid and jar.
Jam Jar Emporium: Oh dear. I think we may have sent you the wrong size.
Jam Jar Emporium: What size jars did you order?
Me [again, the order number is in the subject line of the email, so surely you can just look it up, but whatever]: 12oz.
Jam Jar Emporium: What’s that in kg?
Me: About 340g [I knew this from doing the conversion when buying the honey], but everything on your website is in imperial.[5]
Jam Jar Emporium: Nope. I’ve just searched for 340g jars and we don’t do those.
Me: You do do those. I have forty-five of them in my kitchen. You just call them 12oz jars, which is what they are. Again, however, I must remind you that it is the lids that I require. Do you do the lids for them?
Jam Jar Emporium: You’d assume so, wouldn’t you?

Just after breakfast, I receive an email that says my lids have been packed up and are on their way to me via courier (again). This is less reassuring than it was last time, but the email comes from the boss of the fool I have been dealing with and so I remain foolishly hopeful. This ebbs away as the day drags on, partly because of Trump’s inauguration, and partly because I don’t think motorcycle couriers deliver jiffy-bags of jam jar lids after nightfall.[6]

It’s 5.30pm, and I am still lidless. This morning’s email from Incompetents R Us suggests I make the marmalade anyway and put clingfilm over the lids of my jars (because jars that have been filled with boiling sugar remain cool to the touch and the clingfilm definitely wouldn’t melt). I recall that, except for walking the dog (I don’t want to be borked to death), I have been unable to leave the house during the day all week for fear of missing one lid-bearing courier or another. The house, myself and the remaining three pounds of blood oranges are still in a state of tension, as, like Adrian Mole waiting for the giro, we continue to wait for the lids. If only I had some marking to do to pass the time.


[1] Other options are available, of course, such as not handing in work at all. I was once confronted by an angry student who had been awarded a mark of zero for failing to hand in an essay (and ‘awarded’ is surely the right word here). The student felt that a suitable way to persuade me to change his mark of zero was to yell at the other staff in the room, and then assault me with a quick burst of Cicero-like rhetoric. Under the impression that I was a. interested and b. allowed to make those kinds of decisions (I was neither), he looked me straight in the boob, and said, ‘Do you know who I am?’ Since I had created and then managed the student database for a year, I knew exactly who he was: I knew his name, mediocre A-Levels and unit choices, and yet I am still assailed by the nagging feeling that this wasn’t what he meant. Happily, not only did the mark of zero stand (because of course it did, despite a telephone call from his father, who turned out to be a minor civil servant and only too happy to take our side when I explained how little work his son was doing), but the student failed a load of exams the following summer and thus removed himself from the university forever, like a tick falling off a cow. Thus perish all mine enemies, saith the Lord.

[2] Why on earth would we want universities, of all things, to be modern?

[3] This year’s crabapple and apple jelly, which I made on Christmas Eve, was a corker. As described in a previous post (see Eve’s Pudding), it is sunset in a jar.

[4] AM I SURE. As if the reply was going to be, ‘actually, I’m not very sure. It’s so hard to tell the different between Things That Are Big Enough and Things That Are Definitely Too Small To Be Useful, isn’t it?’ No woman of thirty-six has ever said this.

[5] This is because making preserves is easy if you do it in imperial. Marmalade, for example, is a fundamentally imperial thing: three pounds of citrus fruit + six pounds of sugar + six pints of water.

[6] Although if they did, that’s a stand-alone early Buffy episode right there: the perfect excuse to get vulnerable jam-making ladies to open their doors to strangers after dark. The episode (and courier company?) would be called Nighthawk; Americans don’t watch ‘Allo ‘Allo, but one might include a sprinkling of hilarious references that only British viewers would understand e.g. Giles wearing a policeman’s uniform, rehearsing Pirates of Penzance, perhaps (‘Good moaning!’); an Italian exchange student shouting ‘The byowtiful lie-dee!’ at Cordelia; everyone stuffing cheese into their ears so they don’t have to hear Xander’s attempts at cafe chantant, and so on. The couriers would be dishy, leather-clad and apologetic, and then BAM! As per The Fly, fruit and sugar trigger these apparently nice young men to reveal beaks and talons and all the vulnerable jam-making ladies would be horribly pecked to death and/or partially eaten and smeared with jam. Then Willow decides to make marmalade for some reason (a school project, say), orders some jam jars that are ‘accidentally’ sent without lids, terribly sorry miss, we’ll rush them to you by courier – and thus our story unfolds.